Politique d’expédition
SHIPPING POLICY
This website is operated by STRYI-GROSS MEISTER LLC. Throughout this website, the terms “Grossmeister Board,” “we,” “us,” and “our” refer to STRYI-GROSS MEISTER LLC.
At Grossmeister Board, we are committed to delivering our premium handcrafted board games safely and reliably to customers around the world.
Our products are handcrafted by skilled artisans in Ukraine. Each order is carefully prepared, packaged, and shipped directly from our workshop in Stryi, Ukraine.
1. Free Shipping
We offer free worldwide shipping to most destinations where international delivery is available.
Some countries or territories may be excluded due to carrier restrictions, customs regulations, sanctions, or other shipping limitations.
Minimum Purchase: None
Eligible Products: All products available in our store
Shipping Cost: Free
Additional Handling or Packaging Fees: None
2. Order Processing & Production Time
Processing and production times vary depending on product availability, customization requirements, material, size, design, and the complexity of the work.
In-Stock Products
Products that are currently in stock and ready to ship are typically dispatched within 1–3 business days after the order is placed.
In some cases, an in-stock product may be dispatched sooner.
Made-to-Order & Personalized Products
Products that are not currently in stock, as well as personalized or made-to-order products, require additional production time.
The estimated production time for these products is generally 5–10 business days, depending on the material, size, design, customization, and complexity of the work.
For highly customized or complex orders, additional production time may occasionally be required.
If you would like to confirm whether a specific product is currently in stock or check its estimated production time before placing an order, please contact us at orders@grossmeisterboard.com.
For personalized orders, production begins after all customization details have been confirmed.
3. Shipping & Transit Time
Once your order has been completed and handed over to the shipping carrier, the estimated transit time is generally 7–10 business days.
Transit time begins when the order has been dispatched and does not include production or order processing time.
Therefore, the total time from placing an order to delivery depends on:
• product availability;
• production and processing time;
• personalization or customization requirements;
• destination country;
• customs clearance;
• carrier transit time.
Delivery estimates are provided for reference only and are not guaranteed. Delays may occasionally occur due to customs inspections, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our control.
Orders may be delivered by trusted international carriers, including UPS, FedEx, DHL, USPS, or local delivery partners, depending on the destination.
Production & Fulfillment: Stryi, Ukraine
Ships From: Stryi, Ukraine
4. Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number.
Tracking information typically becomes available within 24–48 hours after dispatch.
You can monitor your shipment through the carrier’s official tracking service.
5. Customs Duties & Import Taxes
For orders shipped to the United States, all customs duties and import taxes are covered by us on a Delivered Duty Paid (DDP) basis. The recipient will not be responsible for customs duties or import charges upon delivery.
For orders shipped to other countries, customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country are the sole responsibility of the buyer.
We recommend checking your local import regulations before placing an order.
All shipments are dispatched with their full declared value and include tracking.
6. Delivery Issues
If your tracking information indicates that your package has been delivered but you have not received it, please contact both the shipping carrier and our customer support team within 7 calendar days of the recorded delivery date.
We will work with the carrier to investigate the shipment and help resolve the issue as quickly as possible.
If your package is delayed or the tracking information has not been updated, please contact us at orders@grossmeisterboard.com, and we will assist you with the shipment.
7. Contact Information
If you have any questions regarding shipping, delivery, order processing, or tracking, please contact us.
Company
STRYI-GROSS MEISTER LLC
Email
orders@grossmeisterboard.com
Business Address
29 S New St
Hatboro, PA 19040
United States
Phone
+1 (215) 433-2267
Website
https://grossmeisterboard.com