Shipping policy

At Grossmeister Board, we are committed to delivering our premium handcrafted board games safely and reliably to customers around the world.

Every order is carefully packaged and shipped directly from our production facilities in Ukraine, ensuring that each product arrives in excellent condition.

1. Free Shipping

We proudly offer Free Worldwide Shipping on all orders.

Minimum Purchase: None
Eligible Products: All items available in our store
Hidden Fees: No additional handling or packaging charges
United States: For eligible shipments, Grossmeister Board covers applicable import duties and customs fees. U.S. customers will not be charged additional customs fees upon delivery whenever this service applies.

2. Order Processing

Processing times vary depending on product availability, customization requests, and current production capacity.

In-stock products are typically shipped within 1–3 business days.
Personalized or made-to-order products may require additional production time.
If you would like to confirm stock availability before placing an order, please contact our customer support team.

3. Delivery Estimates

Delivery times depend on your destination, customs clearance procedures, and the selected shipping carrier.

Once dispatched, most orders arrive within 5–14 business days. Delivery times are estimates only and may occasionally be extended due to customs inspections, weather conditions, holidays, or other circumstances beyond our control.

Orders may be delivered by trusted international carriers, including UPS, FedEx, DHL, USPS, or local delivery partners, depending on the destination.

4. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number.

Tracking information typically becomes active within 24–48 hours.
You can monitor your shipment through the carrier's official tracking service.

5. International Shipping

Grossmeister Board proudly ships to customers worldwide.

For destinations outside the United States, customs duties, VAT, import taxes, brokerage fees, or customs clearance charges may apply in accordance with local regulations and are the responsibility of the recipient unless otherwise stated during checkout.

Customers are responsible for ensuring that imported products comply with the laws and regulations of their destination country.

6. Delivery Issues

If your tracking information shows that your package has been delivered but you have not received it, please contact both the shipping carrier and our customer support team within 48 hours.

We will gladly assist in working with the carrier to investigate and resolve the issue as quickly as possible.

7. Contact Information

If you have any questions regarding shipping, delivery, or order tracking, please contact us.

Company
STRYI-GROSS MEISTER LLC

Email
orders@grossmeisterboard.com

Business Address
29 S New St
Hatboro, PA 19040
United States

Website
https://grossmeisterboard.com