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Frequently Asked Questions
Shipping & Delivery
Yes. We offer free worldwide shipping on all of our luxury backgammon and chess sets. Every order is securely packaged to ensure safe international delivery
Delivery time depends on your destination and the product you choose. Personalized and handcrafted items may require additional production time before shipping
For customers in the United States, all customs duties and import fees are covered by us. For other countries, import taxes depend on local regulations. If you have any questions, please contact us before placing your order
Yes. Once your order has been shipped, we’ll email you a tracking number so you can track your delivery at any time.
Every order is carefully inspected before shipping and securely packaged to protect it during international transportation.
Yes. Most of our backgammon boards can be transported in checked baggage, while many travel models are also suitable for carry-on luggage, depending on your airline’s baggage policy.
Products & Quality
Our luxury backgammon and chess sets are handcrafted from carefully selected premium materials, including natural wood, tempered glass, acrylic stone, epoxy resin, brass, stainless steel, and genuine leather, depending on the design
Yes. All product photos show the actual designs we create. Because every board is handcrafted, slight variations in wood grain, natural stone, or resin patterns make each piece unique.
Each backgammon set includes a handcrafted board, a complete set of playing checkers and dice. The exact contents may vary depending on the model and are listed on each product page
Yes. We use high-quality tempered glass that is significantly stronger than standard glass, making it durable for everyday use while preserving the elegant appearance of each board
Personalization
Yes. We offer personalization for many of our backgammon and chess sets, allowing you to create a truly one-of-a-kind piece.
Yes. We can engrave names, initials, company logos, or personal messages on selected products. Available personalization options are listed on each product page
Yes. We create fully custom backgammon and chess sets based on your ideas, artwork, or design requirements. Contact us to discuss your project
Yes. We’ll provide a digital design mockup for your approval before production begins, ensuring every detail meets your expectations
Production time depends on the design and level of customization. Once we review your request, we’ll provide an estimated production and delivery timeline
Accessories
Yes. We offer replacement backgammon checkers, dice and other accessories for selected models. Contact us to check availability
Yes. Replacement chess pieces are available for selected chess sets. Contact us with your model details, and we’ll help you find the correct pieces
Yes. We offer selected backgammon cases separately. Please contact us to check available sizes and designs
Gifts
Luxury backgammon and chess sets make meaningful gifts for family, friends, business partners, executives, and anyone who appreciates exceptional craftsmanship and timeless design
Luxury board games are perfect gifts for birthdays, weddings, anniversaries, retirements, Father’s Day, Christmas, corporate events, and other special occasions
Our most popular gift designs feature elegant wood, tempered glass, and personalized engraving. You can explore our collections to find a design that matches any style or occasion
Company
You can contact our team by email orders@grossmeisterboard.com or through the contact form on our website. We’re happy to answer your questions and assist you before or after your purchase
Yes. We’ll be happy to help you choose the right backgammon or chess set based on your style, budget, and occasion. Contact us, and we’ll recommend the best option for your needs