Refund policy
At STRYI-GROSS MEISTER LLC, we stand behind the quality and craftsmanship of our premium handcrafted board games. Every backgammon set, chess set, domino set, Go set, Xiangqi set, and other products is carefully inspected before shipment.
If you are not completely satisfied with your purchase, we are here to help.
1. 30-Day Return Period
You have 30 calendar days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition in which you received it.
- Be returned in its original packaging.
- Include all accessories and original contents.
2. Return Process
To request a return, please follow these steps:
- Contact our customer support team at orders@grossmeisterboard.com and include your order number.
- After reviewing your request, we will issue a Return Authorization and provide detailed return instructions along with the correct return address.
- Please ship your item only after receiving our approval and return instructions.
Important: Returns sent without prior authorization may be refused or delayed.
3. Return Shipping Costs
We proudly offer Free Shipping on outgoing orders.
Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
- We recommend using a trackable shipping service.
- Shipping insurance is recommended for valuable items.
- For returns valued over $75, a tracked shipping service is strongly recommended.
4. Refunds & Inspection
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If your return is approved, the refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
5. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- Photos of the damaged product.
- Photos of the shipping packaging.
After reviewing your claim, we will provide the most appropriate solution, which may include:
- A replacement product.
- A repair, when applicable.
- A full refund at no additional cost to you.
6. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personalized or custom-made products.
- Products showing signs of use or damage caused after delivery.
- Items returned without prior authorization.
7. Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.
Company
STRYI-GROSS MEISTER LLC
Email
orders@grossmeisterboard.com
Phone
+1 (215) 433-2267