Return and Refund Policy

                                               Refund & Return Policy

This website is operated by STRYI-GROSS MEISTER LLC. Throughout this website, the terms “Grossmeister Board,” “we,” “us,” and “our” refer to STRYI-GROSS MEISTER LLC.

At STRYI-GROSS MEISTER LLC, every handcrafted board game is created with exceptional attention to detail and carefully inspected before it leaves our workshop. If for any reason you are not completely satisfied with your purchase, we’re here to help.

1. 30-Day Return Period

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition in which you received it.
• Be returned in its original packaging.
• Include all accessories and original contents.

2. Return Process

To request a return, please follow these steps:

1. Contact our customer support team at orders@grossmeisterboard.com and include your order number.
2. After reviewing your request, we will issue a Return Authorization and provide detailed return instructions.
3. Please ship your item only after receiving our approval and return instructions.

Important: Returns sent without prior authorization may be refused or delayed.

All returns should be mailed to our official business address:

STRYI-GROSS MEISTER LLC
29 S New St
Hatboro, PA 19040
United States

3. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Damaged, Defective, Incorrect, or Incomplete Orders

If you receive:

• A damaged item
• A defective item
• The wrong product
• An incomplete order
• An item materially different from what was ordered

please contact us as soon as possible.

Where the issue is confirmed to be our responsibility, we will provide an appropriate resolution, which may include:

• Replacement
• Exchange
• Refund
• Return shipping assistance where applicable

Change of Mind or Buyer’s Remorse

For returns requested because you changed your mind, ordered the wrong item, or no longer want the product, the customer is responsible for return shipping costs unless otherwise agreed by STRYI-GROSS MEISTER LLC.

Any applicable return shipping conditions will be communicated before the return is authorized.

4. Refunds & Inspection

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the damaged product
• Photos of the shipping packaging

After reviewing your claim, we will provide the most appropriate solution, which may include:

• A replacement product
• A repair, when applicable
• A full refund at no additional cost to you

6. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products
• Products showing signs of use or damage caused after delivery
• Items returned without prior authorization

7. Exchanges

If you would like to exchange an eligible product, please contact us within the applicable 30-day return period.

Exchange availability may depend on:

• Product availability
• Destination country
• Condition of the returned product

Our support team will provide the appropriate exchange instructions.

8. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.

Company
STRYI-GROSS MEISTER LLC

Email
orders@grossmeisterboard.com

Business Address
29 S New St
Hatboro, PA 19040
United States

Phone
+1 (215) 433-2267

Website
grossmeisterboard.com